How to Productively Communicate in a Culture of Miscommunication, Hostility and Division

This is an interactive 2 ½ hour professional development course for leaders and professionals.

Participants will learn how to better understand and resolve to their favor, new challenges in communications inherent in the new normal of heightened conflict, social media bomb throwers, tribalism, and division.

You will learn how to read between the lines of what people are really saying, how to actively listen to recognize and distinguish between legitimate concerns that need to be addressed and unmerited complaints that are mere traps and to be ignored. Critical today.

The course is ideal for those wanting to improve communication skills to better understand how to break down communications with a listening ear as opposed to a “hearing ear' to get quickly to the heart of any issue without sounding condescending.

One of the keys to being an influencer and game-changer in today’s complicated and diverse work and political environments is learning how to say what needs to be said in a way to get the desired result; especially when what needs to be said is unpopular, difficult, can and will so easily be misconstrued as racist, misogynistic, micro-aggressive, Xenophobic or homophobic. You will learn how to avoid these land mines.

Target audience: public and private sector managers, administrators, small group leaders, executive directors, pastors, chief executive officers, department heads, diversity officers, elected and appointed city and county leaders.

Value Added:

  • Improved ability to have difficult conversations in increasingly challenging work and social media environments
  • Learn code language, dog whistles and how once innocent phrases you may still be using can now be cause to wrongly label you a racist, misogynist, xenophobe, transphobe, homophobe, etc., language that causes acrimony, division and that can catch you off guard and out of a job
  • Learn a better engagement process for improved leadership, communication, and trust among diverse staff, team members, colleagues and constituents
  • Learn how to handle mob mentalities, how to turn misinformation and social media attacks to your favor
  • Learn the fine art of listening - not to respond but to understand. Learn how to "hear" what people are saying so that you can know how to respond to what they are "saying" and not what you think you are "hearing."
  • Get the edge on competitors, mudslingers, social media hacks and those who are seeking or will seek to ruin your name, intentions, and reputation. 


Dr. Darrell L. Bock is Executive Director of Cultural Engagement and Senior Research Professor of New Testament Studies at Dallas Theological Seminary.

Dr. Bock has earned recognition as a Humboldt Scholar (Tu?bingen University in Germany), is the author of over 40 books, including well-regarded commentaries on Luke and Acts and studies of the historical Jesus, and work in cultural engagement as host of the seminary’s Table Podcasts.

He was president of the Evangelical Theological Society (ETS) for 2000–2001, is a consulting editor for Christianity Today and serves on the boards of Wheaton College and Chosen People Ministries. His articles appear in leading publications. He is often an expert for the media on NT issues.

Dr. Bock has been a New York Times best-selling author in nonfiction and is elder emeritus at Trinity Fellowship Church in Dallas.

Dorothy Burton is Founder and Chief Executive Officer of Christians in Public Service and President of Calibrate - specializing in motivational speaking, teaching, professional and personal development; and, helping cities, towns, and organizations in improving organizational processes.

A trailblazer, Dorothy is a former four-term City Councilmember for the City of Duncanville and was the first African American elected to the Council. She is a charter graduate of Dallas Blueprint for Leadership and former Chair of the Dallas Central Appraisal District Board of Directors representing Dallas County.

She was twice elected Board Chairman and was the first African-American to serve as Chairman of the Board. An accomplished writer and speaker, Dorothy is the author of the book: Why We Fall: The Power of Self-Awareness.

A former member of the National League of Cities Women in Municipal Government (WIMG) Board of Directors, she was the first woman from Texas elected to serve. Dorothy is a graduate of The University of Texas at Arlington; earning a BA in Communication (Journalism), an MA in Urban Affairs and in 2006 was recognized as Outstanding African-American Alum. Dorothy is a graduate a graduate of Dallas Theological Seminary earning a Master of Arts in Christian Leadership.

Dorothy is a graduate of Leadership Texas and Leadership Southwest.

Cost: $125 for non-CIPS Network members | $112.50 for CIPS Network members | Includes Breakfast and Materials

Friday, March 29, 2019
Meadows Conference Center
2900 Live Oak
Dallas, TX 75204
9:00 a.m. – 11:37 a.m. 

Seminar Flow (breaks as needed)

8:30 a.m. – 8:50 a.m. – Check-in and Breakfast

8:55 a.m. – 8:59 a.m. – Welcome and Opening Prayer

9:00 a.m. – 10:00 a.m. – Dr. Darrell Bock 

Difficult Conservations: How to Engage in Disagreements Agreeably and With a Hope of Getting Somewhere

10:05 a.m. – 11:05 a.m. – Dorothy Burton 

Tongue-tied: How to Turn Mobs, Hacks and Unfair Social Media Attacks to Your Favor

11:06 a.m. – 11:36 a.m. – Audience Dialogue | Trading War Stories and Q & A

11:37 a.m. - Done

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